A year on.....
We have had major issues throughout the year with windows leaking, but that finally seems to be sorted.
I can't commend South Coast on their customer service and their ability to help us out with the problems at hand.
I had to constantly call them to get things fixed, even threatening withdrawal of our house from the awards they had entered it into...which amazingly got their arses moving a bit quicker.
It would be nice if companies could respond right away and you not have to constantly chase them up to get things done, what ever happened to good customer service?
Our house, as mentioned above, was entered in two awards.
The Master Builders awards, in which we won nothing, but that may have been due to the fact that one of the judges took me aside and asked me was I happy with the builders and had we had any issues.
At that stage the windows were terrible (think huge pools of water, at one stage we mopped up 10 litres from the floor one morning) and we were being ignored by the builders despite constant phones calls and emails (which pictures attached). We had also directly email the owner of the company, and to this day have never heard a peep out of him.
So any way, I told this judge that no I wasn't happy with the builder at the moment due to an ongoing issue with the windows which was being totally ignored.....so she must have taken my comments into consideration when handing out the awards?
The second awards the builder entered us into were the HIA awards. (Housing Industry Australia) .
The judges didn't ask either of us our thoughts etc on the house, they walked around, oohed and aahed at the design, were very excited by it (which we are too of course!) and then left just before a huge thunderstorm hit. Damn shame that storm didn't hit whilst they were here as the windows leaked!!!
Months later and the HIA awards were announced and our house won!
We (and I say we as it is our house not theirs LOL) won the -
HIA Excellence in a Custom Built Home $300,00 - $500,000
We are pretty spesh, but alas no one sent us mllions of dollars, in fact we got nothing. Not even a thank you for the builders for our house winning an award for them........sigh.
So here are the professional shots that were entered and got us the winning ticket :)